FAQs

Yes, authenticity is a top priority at Rare Peti. We work closely with trusted suppliers and thoroughly verify each product to ensure it meets our quality standards. Every item undergoes a strict authenticity check to guarantee that our customers receive genuine and high-quality products.

At Rare Peti, our mission is to bridge the gap between vendors and customers directly. We support vendors with unique items who may face challenges in setting up an online store by providing them with a platform to reach a wider audience.

Rare Peti does not own any warehouse or stock products; instead, we facilitate a seamless delivery process, ensuring that products go directly from the vendor to the customer.

You can register yourself by clicking on the “My Account” icon or login/register section in the menu. You can also open an account during the product checkout too. Once your your account is opened, you can login, change passwords, edit address and check your order history, Waitlist, etc

We accept payments from all major credit/debit cards. UPI payments are also available. Unfortunately, cash on delivery (COD) is not available for the time being.

Yes, making payments on Rare Peti is safe and secure. We use industry-standard encryption and security measures to protect your personal and financial information. Our website is SSL-certified, and we partner with trusted payment gateways to ensure that your transaction details are kept confidential and secure.

You can cancel an order until it has been dispatched from the vendor through the website, app, or mobile site. This includes items purchased during sales. Any amount paid will be refunded to the same payment mode used for the transaction.

Once the order is shipped, cancellation is no longer available.

For payments made via credit card, debit card, or banking, refunds will be processed back to the source account within 5-7 business days from the time of order cancellation.

Delivery times vary depending on your location. For standard shipping, orders typically arrive within 5-7 business days. You’ll receive a tracking link to monitor your order’s progress.

Currently, we do not ship products out of India through the portal. If you reside outside of India, you can manually send the product details and address to our WhatsApp number, +91-7483606123. We will try our level best to deliver the product to you.

Once your order is shipped, you’ll receive a tracking link via email and in your orders section to monitor its progress.

If your order is delayed beyond the expected timeframe, please contact our customer support number +91-7483606123 (Whatsapp messages only) or mail us at support@rarepeti.com. We’ll work to resolve any issues promptly.

Refunds are typically processed within 5-7 business days from the date of receiving the returned item.

Absolutely. We use advanced encryption and follow strict data protection policies to keep your information secure.

You can refer to our Privacy & Cookie Policy page

Yes, simply sign up for a restock notification on the product page, and we’ll notify you when it becomes available again.

Enter your discount coupon code in the designated field during checkout. The discount will be applied to your total if the code is valid.

Our support team is available Monday to Friday, 9:00 AM to 6:00 PM (local time). For urgent inquiries, please reach out during these hours.

Yes, we welcome customer feedback! You can leave a review on the product page after you have purchased the product or contact us directly with your thoughts.